Zero Tolerance Policy

Zero Tolerance Policy

This medical practice operates a zero tolerance policy to all and any abuse towards any employee, independent contractor, staff member, or other patients. This policy is in effect during and outside of business hours. It includes (but is not limited to) in person communications, phone conversations, written communications (text, email, letters, messages), and all other forms of communication.

To successfully provide medical services, a mutual respect between staff and patients has to be in place. Our practive aims to be polite, helpful and sensitive to patient needs and circumstances.

There is a primary care and internal medicine physician shortage crisis. We are working tirelessly to care for patients, which includes a large population of aging patients with complex chronic conditions. We would respectfully remind patients that very often staff is confronted with a multitude of varying and sometimes difficult tasks and situations.

However, any behaviour judged to be aggressive, threatening, demeaning, or disruptive of any kind will not be tolerated and may result in immediate permanent removal from the practice.

We thank you for your cooperation and look forward to a continuing mutually respectful relationship and workplace.

Dr. McGinty is available via telehealth for CURRENT PATIENTS only. Schedule online.